How can companies effectively measure the ROI of incorporating real-time customer feedback into quarterly CX trainings, and what strategies can be implemented to maximize the benefits for both employees and customers?

Companies can effectively measure the ROI of incorporating real-time customer feedback into quarterly CX trainings by tracking key performance indicators such as customer satisfaction scores, customer retention rates, and employee engagement levels. Strategies to maximize benefits for both employees and customers include implementing regular feedback loops to continuously improve training programs, providing incentives for employees to actively engage with customer feedback, and leveraging technology to automate the collection and analysis of feedback data. Additionally, companies can conduct surveys and focus groups to gather qualitative insights on the impact of real-time customer feedback on employee performance and customer satisfaction.