How can a company effectively measure the return on investment of implementing quarterly CX trainings, considering factors such as increased employee productivity, customer loyalty, and revenue growth?

A company can effectively measure the return on investment of implementing quarterly CX trainings by tracking key performance indicators such as employee productivity metrics, customer satisfaction scores, and revenue growth before and after the trainings. They can also conduct surveys or gather feedback from employees and customers to assess the impact of the trainings on their experience. Additionally, analyzing data on customer retention rates and repeat purchases can provide insights into the long-term impact of the trainings on customer loyalty and revenue growth.