How can companies measure the ROI of their internal CX communication tools in order to assess the effectiveness of the implementation and ensure continued employee engagement and utilization?

Companies can measure the ROI of their internal CX communication tools by tracking metrics such as employee engagement levels, utilization rates, and feedback from employees regarding the tools' impact on their work. They can also conduct surveys or focus groups to gather qualitative data on how the tools are being used and perceived by employees. Additionally, analyzing productivity and efficiency improvements after implementing the tools can provide insights into their effectiveness. Regularly reviewing and updating the tools based on feedback and performance data can help ensure continued employee engagement and utilization.