How can companies measure the ROI of their intercultural competency training programs in terms of customer satisfaction, employee engagement, and overall business success?

Companies can measure the ROI of their intercultural competency training programs by conducting surveys to assess customer satisfaction before and after the training. They can also measure employee engagement through feedback and retention rates. Additionally, companies can track key performance indicators such as sales growth, customer retention, and productivity to evaluate the impact of the training on overall business success. By analyzing these metrics, companies can determine the effectiveness of their intercultural competency training programs and make adjustments as needed to improve results.