How can companies measure the ROI of intercultural training in the CX department to effectively demonstrate its impact on long-term success and growth?

Companies can measure the ROI of intercultural training in the CX department by tracking key performance indicators such as customer satisfaction scores, customer retention rates, and employee engagement levels before and after the training. They can also conduct surveys and interviews with customers and employees to gather feedback on the effectiveness of the training. Additionally, companies can compare the cost of the training program to the increase in revenue or cost savings resulting from improved customer interactions to calculate the return on investment. By consistently monitoring these metrics and adjusting the training program as needed, companies can effectively demonstrate the impact of intercultural training on long-term success and growth.