How can companies measure the ROI of their intercultural competency training programs in terms of customer satisfaction, employee engagement, and overall organizational success?

Companies can measure the ROI of their intercultural competency training programs by conducting pre- and post-training assessments to track improvements in customer satisfaction, employee engagement, and overall organizational success. They can also gather feedback from employees and customers to gauge the impact of the training on their experiences. Additionally, companies can analyze key performance indicators related to customer satisfaction, employee engagement, and organizational success to determine the effectiveness of the training program. Finally, companies can compare the costs of implementing the training program with the benefits gained in terms of improved customer satisfaction, employee engagement, and overall organizational success to calculate the ROI.