How can businesses measure the ROI of gamification techniques in driving collaboration and communication within their internal CX community network, and what key metrics should be tracked to evaluate the success of these initiatives?

Businesses can measure the ROI of gamification techniques in driving collaboration and communication within their internal CX community network by tracking metrics such as engagement levels, participation rates, and completion rates of tasks. They can also evaluate the success of these initiatives by measuring improvements in team productivity, knowledge sharing, and problem-solving within the community network. Additionally, businesses can analyze data on customer satisfaction, employee retention, and overall business performance to determine the impact of gamification on driving collaboration and communication.