How can businesses effectively measure the ROI of gamification techniques implemented in their internal CX community network, and what key metrics should they be tracking to evaluate the success of these initiatives in enhancing collaboration and communication among employees?

Businesses can effectively measure the ROI of gamification techniques in their internal CX community network by tracking key metrics such as engagement levels, participation rates, completion rates of tasks, and feedback from employees. They can also assess the impact on key performance indicators like productivity, employee satisfaction, and retention rates. By analyzing these metrics, businesses can evaluate the success of gamification initiatives in enhancing collaboration and communication among employees and determine the overall impact on the organization's bottom line.