How can companies measure the ROI of implementing gamification techniques in their internal CX community network, and what key metrics should be used to determine the effectiveness of these strategies in driving employee engagement and participation?

Companies can measure the ROI of implementing gamification techniques in their internal CX community network by tracking metrics such as employee engagement levels, participation rates, knowledge sharing, and collaboration among team members. Key metrics to determine the effectiveness of these strategies include the number of active users, frequency of interactions, completion rates of tasks, and overall improvement in employee satisfaction and retention. By analyzing these metrics, companies can assess the impact of gamification on driving employee engagement and participation within their internal CX community network.