How can organizations measure the ROI of empowering CX ambassadors with decision-making autonomy in terms of long-term customer loyalty and advocacy, and what key metrics should be considered in evaluating the success of this strategy?

Organizations can measure the ROI of empowering CX ambassadors with decision-making autonomy by tracking key metrics such as customer satisfaction scores, Net Promoter Score (NPS), customer retention rates, and referral rates. These metrics can help in evaluating the success of this strategy by measuring the impact on long-term customer loyalty and advocacy. Additionally, organizations can also consider measuring the increase in customer lifetime value, repeat purchase rates, and social media engagement as indicators of the effectiveness of empowering CX ambassadors with decision-making autonomy.