How can companies effectively measure the ROI of their evolving employee training programs to ensure they are providing tangible value to both employees and customers in today's competitive business landscape?

Companies can effectively measure the ROI of their evolving employee training programs by setting clear objectives and key performance indicators (KPIs) at the outset. They can track metrics such as employee engagement, productivity, retention rates, and customer satisfaction before and after implementing the training program. Conducting surveys, feedback sessions, and performance reviews can also help gather qualitative data on the impact of training on employees and customers. Regularly reviewing and analyzing these metrics will help companies assess the effectiveness of their training programs and make necessary adjustments to ensure they are providing tangible value in today's competitive business landscape.