How can companies effectively measure the ROI of their employee training programs in relation to improvements in customer satisfaction and service quality?

Companies can measure the ROI of their employee training programs by comparing key performance indicators before and after training, such as customer satisfaction scores and service quality metrics. They can also conduct surveys or feedback sessions with customers to gauge their perception of service quality before and after training. Additionally, companies can track customer retention rates and repeat business to see if there are improvements post-training. Overall, a comprehensive approach that combines quantitative and qualitative data can help companies effectively measure the impact of employee training on customer satisfaction and service quality.