How can companies measure the return on investment of implementing empathy training in the workplace, and what specific key performance indicators should they track to assess its impact on team performance and overall business success?

Companies can measure the return on investment of empathy training in the workplace by tracking key performance indicators such as employee engagement, retention rates, customer satisfaction scores, and productivity levels. They can also conduct surveys or interviews to gather feedback on the impact of empathy training on team dynamics and collaboration. By analyzing these metrics and feedback, companies can assess how empathy training has improved team performance and contributed to overall business success.