How can companies effectively measure the ROI of their CX training sessions to ensure they are achieving their desired outcomes in improving employee performance and customer satisfaction?

Companies can effectively measure the ROI of their CX training sessions by setting clear goals and objectives before the training begins. They can track key performance indicators such as employee productivity, customer satisfaction scores, and retention rates before and after the training to measure its impact. Surveys and feedback from employees and customers can also provide valuable insights into the effectiveness of the training sessions. Additionally, conducting regular assessments and evaluations of employee knowledge and skills post-training can help determine if the desired outcomes are being achieved.