How can companies effectively measure the ROI of their CX training programs to ensure they are providing tangible value to both employees and customers?

Companies can measure the ROI of their CX training programs by tracking key performance indicators such as customer satisfaction scores, employee retention rates, and revenue growth. They can also conduct surveys and feedback sessions to gather insights on the impact of the training on both employees and customers. Additionally, companies can compare the cost of the training program to the increase in customer loyalty and satisfaction to determine the overall return on investment. Regularly reviewing and analyzing these metrics will help companies ensure that their CX training programs are providing tangible value to both employees and customers.