How can organizations effectively measure the ROI of their investment in CX ambassadors and determine the financial impact they have on the overall success of the business?

Organizations can measure the ROI of their investment in CX ambassadors by tracking key performance indicators such as customer satisfaction scores, net promoter scores, and customer retention rates. They can also conduct surveys or interviews with customers to gather feedback on the impact of CX ambassadors on their experience. Additionally, organizations can analyze the financial impact by comparing revenue and profit metrics before and after implementing CX ambassadors, as well as calculating the cost savings from reduced customer churn and increased customer lifetime value. By combining both qualitative and quantitative data, organizations can effectively determine the financial impact of CX ambassadors on the overall success of the business.