How can companies effectively measure the ROI of their CX Ambassador program and use this data to optimize their customer experience strategy for the digital age?

Companies can effectively measure the ROI of their CX Ambassador program by tracking key metrics such as customer satisfaction scores, customer retention rates, and referral rates. They can also use data analytics tools to analyze customer feedback and sentiment to gauge the impact of the program on overall customer experience. By leveraging this data, companies can identify areas for improvement, optimize their customer experience strategy, and tailor their digital initiatives to better meet customer needs and expectations in the digital age.