How can companies measure the ROI of implementing customer feedback into their business strategy, and what metrics should they use to track the impact of customer insights on key performance indicators?

Companies can measure the ROI of implementing customer feedback by tracking metrics such as customer satisfaction scores, net promoter scores, customer retention rates, and average order value. They can also use metrics like customer lifetime value and customer acquisition cost to assess the impact of customer insights on key performance indicators. By analyzing these metrics over time, companies can determine the effectiveness of incorporating customer feedback into their business strategy and make data-driven decisions to improve customer experience and drive business growth.