How can companies effectively measure the ROI of their customer-centric training programs to ensure they are positively impacting customer lifetime value in the long term?

Companies can measure the ROI of their customer-centric training programs by tracking key performance indicators such as customer satisfaction scores, retention rates, and repeat purchase behavior. They can also conduct surveys and gather feedback from customers to gauge the impact of the training on their overall experience. Additionally, companies can analyze data on customer lifetime value before and after implementing the training programs to determine any improvements. It is important for companies to continuously monitor and evaluate the effectiveness of their training programs to ensure they are positively impacting customer lifetime value in the long term.