How can companies measure the return on investment of their customer-centric employee training programs and ensure that they are driving tangible results for their business?

Companies can measure the return on investment of customer-centric employee training programs by tracking key performance indicators such as customer satisfaction scores, retention rates, and revenue growth. They can also conduct surveys or interviews with employees to gauge the impact of the training on their skills and behavior. To ensure that the training is driving tangible results, companies should align the program with specific business goals and regularly evaluate its effectiveness through data analysis and feedback from both employees and customers. Additionally, companies can compare the costs of the training program with the financial benefits it generates to determine its overall impact on the bottom line.