How can companies effectively track and measure the ROI of their investment in training and development programs for CX Ambassadors, and what key metrics should they focus on to ensure continuous improvement in customer satisfaction and retention rates?

Companies can effectively track and measure the ROI of their investment in training and development programs for CX Ambassadors by utilizing key performance indicators such as customer satisfaction scores, retention rates, and net promoter scores. They should also focus on metrics like average handling time, first call resolution rate, and customer feedback to gauge the impact of the training on customer interactions. Continuous monitoring and analysis of these metrics will help companies identify areas for improvement and ensure that their training programs are driving positive outcomes for customer satisfaction and retention.