How can companies effectively measure the ROI of their investment in technology-driven CX training tools, and what key performance indicators should they be monitoring to ensure they are delivering exceptional customer experiences in the digital age?

Companies can effectively measure the ROI of their investment in technology-driven CX training tools by tracking key performance indicators such as customer satisfaction scores, Net Promoter Score, customer retention rates, and average resolution time. These metrics can help companies understand the impact of their training tools on customer experiences and overall business performance. By consistently monitoring these KPIs, companies can ensure they are delivering exceptional customer experiences in the digital age and justify the investment in technology-driven CX training tools.