How can companies measure the success of their remote employees' utilization of digital tools in enhancing the customer experience culture?

Companies can measure the success of their remote employees' utilization of digital tools in enhancing the customer experience culture by tracking key performance indicators related to customer satisfaction, such as Net Promoter Score or customer retention rates. They can also analyze data from digital tools to see how effectively employees are using them to engage with customers and resolve issues. Additionally, conducting surveys or feedback sessions with customers can provide valuable insights into the impact of remote employees' use of digital tools on the overall customer experience culture.