In addition to surveys and performance indicators, what other creative methods can companies use to gauge the morale and connection of remote employees to the customer experience culture, and how can they effectively implement these strategies to drive positive change within their organization?

In addition to surveys and performance indicators, companies can use virtual team-building activities, one-on-one check-ins, and virtual town hall meetings to gauge the morale and connection of remote employees to the customer experience culture. These methods can help foster a sense of community, open communication, and alignment with the company's values. To effectively implement these strategies, companies should ensure regular and consistent communication, provide opportunities for feedback, and actively listen to employee concerns and suggestions to drive positive change within the organization.