How can companies effectively measure the level of connection and engagement remote employees feel with their team and company culture, and what strategies can be implemented to address any gaps in maintaining a strong customer experience culture?

Companies can effectively measure the level of connection and engagement remote employees feel by conducting regular surveys, one-on-one check-ins, and utilizing collaboration tools to track communication and participation. To address any gaps in maintaining a strong customer experience culture, companies can implement virtual team-building activities, provide opportunities for professional development and recognition, foster open communication channels, and ensure remote employees are aligned with the company's values and goals through regular communication and feedback. Additionally, creating a sense of belonging and inclusion through virtual events, social gatherings, and peer recognition programs can help remote employees feel connected to their team and company culture.