How can companies measure the effectiveness of their remote employees' digital tool training and ensure that they are successfully implementing their learning to enhance communication and customer experience?

Companies can measure the effectiveness of their remote employees' digital tool training by tracking metrics such as usage rates, completion rates, and performance improvements. They can also conduct surveys or interviews to gather feedback on the training and assess how well employees are applying their learning in their day-to-day tasks. To ensure successful implementation of learning, companies can provide ongoing support, offer refresher courses, and encourage employees to share best practices and success stories with their colleagues. Regularly monitoring and evaluating the impact of the training on communication and customer experience will help companies identify areas for improvement and make necessary adjustments.