How can companies effectively measure the success and productivity of their remote CX teams, and what key performance indicators should be used to track their performance?

Companies can effectively measure the success and productivity of their remote CX teams by tracking key performance indicators such as customer satisfaction scores, response times to customer inquiries, resolution rates, and feedback from customers. Utilizing tools like customer surveys, quality monitoring software, and performance analytics can help monitor and evaluate the team's performance. Additionally, tracking metrics such as average handling time, first contact resolution rate, and customer retention rates can provide valuable insights into the team's effectiveness in delivering exceptional customer experiences remotely. Regularly reviewing and analyzing these KPIs can help companies identify areas for improvement and ensure their remote CX teams are meeting performance goals.