How can companies ensure that their remote CX strategies are effectively fostering long-term loyalty and repeat business from customers, and what specific metrics or indicators should they be tracking to measure this success?

Companies can ensure that their remote CX strategies are fostering long-term loyalty and repeat business by consistently providing exceptional customer service, personalized experiences, and proactive communication. They should track metrics such as customer satisfaction scores, Net Promoter Score (NPS), customer retention rates, and repeat purchase rates to measure the success of their remote CX strategies. Additionally, monitoring customer feedback, social media mentions, and online reviews can provide valuable insights into customer sentiment and help identify areas for improvement in their remote CX strategies.