How can companies measure the effectiveness of their remote CX ambassadors' teamwork and collaboration efforts while working from home, and what key performance indicators should be used to evaluate their success in fostering a strong sense of connectivity?

Companies can measure the effectiveness of their remote CX ambassadors' teamwork and collaboration efforts by tracking key performance indicators such as response time to customer inquiries, customer satisfaction scores, and resolution rates. Additionally, monitoring team communication and collaboration tools usage, participation in team meetings, and successful completion of team projects can provide insight into their connectivity. Regular feedback sessions, surveys, and performance reviews can also help evaluate their success in fostering a strong sense of connectivity and teamwork while working from home.