How can companies effectively measure the success and impact of their remote CX ambassadors' collaboration and communication efforts while working from home?

Companies can measure the success and impact of their remote CX ambassadors' collaboration and communication efforts by setting clear goals and KPIs for their performance. They can use communication tools and platforms to track the frequency and quality of interactions among team members. Regular feedback sessions and surveys can also help gather insights on the effectiveness of their collaboration and communication strategies. Additionally, monitoring customer satisfaction and feedback related to the ambassadors' interactions can provide valuable data on their impact on customer experience.