How can companies measure the success of their recruitment process in identifying candidates who not only possess the necessary skills for customer experience competency, but also have a genuine passion for delivering exceptional customer service?

Companies can measure the success of their recruitment process by tracking key metrics such as employee retention rates, customer satisfaction scores, and employee feedback on their experience with the hiring process. They can also conduct surveys or interviews with new hires to assess their level of passion for delivering exceptional customer service. Additionally, companies can evaluate the performance of new hires in real-life customer interactions to determine if they are effectively applying their skills and demonstrating a genuine passion for customer service.