How can companies measure the effectiveness of their onboarding technology in promoting a customer-centric mindset among employees, and what strategies can they implement to continuously improve this aspect of their onboarding process?

Companies can measure the effectiveness of their onboarding technology in promoting a customer-centric mindset among employees by tracking key performance indicators such as customer satisfaction scores, employee retention rates, and customer feedback. To continuously improve this aspect of their onboarding process, companies can implement strategies such as providing ongoing training and development opportunities focused on customer service, incorporating customer-centric values and principles into their company culture, and regularly soliciting feedback from employees and customers to identify areas for improvement. Additionally, utilizing technology to automate and streamline customer interactions can help employees prioritize customer needs and enhance their overall customer-centric mindset.