How can companies effectively measure the success of their onboarding process in terms of fostering emotional connection with customer experience goals and promoting long-term employee engagement and retention?

Companies can measure the success of their onboarding process by conducting surveys or feedback sessions with new employees to gauge their emotional connection with customer experience goals. They can also track key performance indicators related to employee engagement and retention, such as turnover rates and employee satisfaction scores. Additionally, companies can analyze the impact of their onboarding process on customer satisfaction and loyalty metrics to assess its effectiveness in fostering emotional connections with customers. Regularly reviewing and adjusting the onboarding process based on these measurements can help companies improve employee engagement and retention in the long term.