How can companies measure the success of their onboarding process in instilling a deep understanding and appreciation for the company's customer experience goals and values in new employees, and what strategies can be implemented to continuously improve this aspect of employee development over time?

Companies can measure the success of their onboarding process by conducting surveys or interviews with new employees to gauge their understanding and alignment with customer experience goals and values. They can also track key performance indicators related to customer satisfaction and employee engagement. To continuously improve this aspect of employee development, companies can provide ongoing training and mentorship, create opportunities for employees to interact with customers directly, and incorporate customer-centric values into all aspects of company culture and communication. Regular feedback sessions and reviews can also help identify areas for improvement and ensure that new employees are consistently aligned with the company's customer experience goals.