How can organizations measure the effectiveness of their onboarding process in not only fostering a sense of purpose and belonging in new employees, but also in ensuring they have the skills and knowledge needed to contribute to achieving CX goals?

Organizations can measure the effectiveness of their onboarding process by conducting surveys or interviews with new employees to gauge their sense of purpose and belonging. They can also track key performance indicators related to employee engagement, retention, and productivity to assess the impact of onboarding on achieving CX goals. Additionally, regularly reviewing feedback from new employees and managers can help identify areas for improvement in the onboarding process to ensure new hires have the skills and knowledge needed to contribute effectively. Monitoring the progress of new employees in meeting performance expectations and providing ongoing support and training can also help measure the effectiveness of onboarding in achieving CX goals.