How can companies effectively measure and track the emotional connection that new employees have to the organization's customer experience goals, and what strategies can be implemented to strengthen this connection over time?

Companies can measure and track new employees' emotional connection to customer experience goals through surveys, feedback sessions, and monitoring employee engagement metrics. To strengthen this connection over time, companies can implement strategies such as providing ongoing training and development opportunities, fostering a positive company culture that values customer-centricity, and recognizing and rewarding employees who demonstrate a strong commitment to the organization's customer experience goals. Regular communication and transparency about the company's customer experience objectives can also help reinforce the emotional connection new employees have to these goals.