In addition to surveys and key performance indicators, what other methods can companies use to measure the long-term impact of their quarterly CX trainings on employee performance and customer satisfaction levels?

In addition to surveys and key performance indicators, companies can utilize customer feedback, employee feedback, and performance reviews to measure the long-term impact of their quarterly CX trainings. By analyzing trends in customer complaints and compliments, as well as conducting regular check-ins with employees to gauge their understanding and application of training concepts, companies can gain valuable insights into the effectiveness of their training programs. Additionally, tracking metrics such as employee turnover rates, customer retention rates, and overall company revenue can provide a broader perspective on the impact of CX trainings on employee performance and customer satisfaction levels over time.