How can companies go beyond traditional metrics to measure the long-term impact of nurturing candidates' CX competence through training and development programs on overall business success and growth?

Companies can go beyond traditional metrics by incorporating qualitative feedback from candidates and managers on the impact of CX training programs. They can also track key performance indicators related to customer satisfaction, retention rates, and revenue growth to measure the long-term impact. Additionally, companies can conduct follow-up surveys or interviews with employees who have completed the training to assess the application of skills in their roles and the overall impact on business success. By taking a holistic approach to measuring the impact of CX training programs, companies can better understand how nurturing candidates' competence in CX contributes to long-term business growth.