How can companies effectively measure the long-term impact of cultural sensitivity training on their customer experience teams, and what strategies can they implement to ensure that their employees are consistently practicing and applying their cultural understanding in their interactions with a diverse customer base?

Companies can measure the long-term impact of cultural sensitivity training on their customer experience teams by conducting regular assessments and surveys to gauge employees' understanding and application of cultural concepts. They can also track key performance indicators related to customer satisfaction, retention, and feedback from diverse customers. To ensure consistent practice and application of cultural understanding, companies can implement ongoing training sessions, provide resources for employees to further educate themselves on different cultures, promote open communication and feedback, and celebrate diversity within the workplace to foster a culture of inclusivity and respect.