How can businesses measure the long-term success of their CX strategies that have been implemented based on customer feedback, and what are some key metrics to track in order to gauge the effectiveness of these changes over time?

Businesses can measure the long-term success of their CX strategies by tracking key metrics such as customer retention rates, customer satisfaction scores, net promoter scores, and customer lifetime value. These metrics help businesses understand if their CX strategies are effectively meeting customer needs and expectations over time. By monitoring these metrics consistently, businesses can identify trends, make adjustments to their strategies, and ensure they are continuously improving the customer experience.