How can organizations measure the impact of their leadership's efforts in nurturing a culture of customer experience advocacy, and what key performance indicators should they track to ensure continuous improvement in customer-centric values among employees?

Organizations can measure the impact of their leadership's efforts in nurturing a culture of customer experience advocacy by tracking key performance indicators such as customer satisfaction scores, net promoter scores, customer retention rates, and employee engagement levels. These metrics can provide insights into the effectiveness of leadership in promoting customer-centric values among employees. Continuous improvement in customer-centric values can be ensured by regularly monitoring and analyzing these KPIs, implementing feedback mechanisms, providing ongoing training and development opportunities, and recognizing and rewarding employees who demonstrate a commitment to delivering exceptional customer experiences.