How can international teams measure the effectiveness of their efforts in creating inclusive and culturally representative CX strategies, and what key metrics should they consider when evaluating their success in this area?

International teams can measure the effectiveness of their efforts in creating inclusive and culturally representative CX strategies by conducting customer surveys, analyzing customer feedback, and monitoring customer satisfaction scores across different cultural segments. Key metrics to consider when evaluating success in this area include customer retention rates, customer loyalty, customer lifetime value, Net Promoter Score (NPS), and customer engagement levels. By tracking these metrics, international teams can gain insights into the impact of their CX strategies on different cultural groups and make necessary adjustments to improve inclusivity and cultural representation.