How can companies measure the success of their internal communication strategy in improving customer relationships and retention rates, and what key performance indicators should they track to ensure effectiveness across all levels of employees?

Companies can measure the success of their internal communication strategy in improving customer relationships and retention rates by tracking key performance indicators such as customer satisfaction scores, customer retention rates, and customer feedback. They should also monitor employee engagement levels, employee turnover rates, and communication effectiveness within teams. By ensuring that these KPIs are consistently tracked and analyzed, companies can gauge the effectiveness of their internal communication strategy in enhancing customer relationships and retention rates across all levels of employees.