How can companies measure the success of their intercultural training program for employees in the CX department and track its impact on customer satisfaction and retention rates in diverse markets?

To measure the success of their intercultural training program for employees in the CX department, companies can use surveys and feedback from employees to assess their knowledge and skills in handling diverse customers. They can also track customer satisfaction and retention rates in diverse markets before and after the training to see if there is an improvement. Additionally, companies can analyze customer feedback and complaints to see if there are any changes in the way customers are being served after the training program.