How can companies measure the effectiveness of their intercultural training programs in fostering a culture of diversity and inclusion within the CX department, and what key metrics should they track to gauge success?

Companies can measure the effectiveness of their intercultural training programs in fostering diversity and inclusion within the CX department by tracking metrics such as employee engagement, retention rates, customer satisfaction scores, and diversity representation within the team. They can also conduct surveys and focus groups to gather feedback from employees on the impact of the training. Additionally, tracking the number of diversity and inclusion initiatives implemented post-training can help gauge the program's success in creating a more inclusive culture within the department.