How can companies measure the effectiveness of their customer experience teams' intercultural skills development initiatives, and what strategies can be implemented to address any gaps identified in the process?

Companies can measure the effectiveness of their customer experience teams' intercultural skills development initiatives by conducting surveys or assessments to gather feedback from team members and customers. They can also track key performance indicators related to customer satisfaction and retention. To address any gaps identified in the process, companies can provide additional training or resources to team members, promote diversity and inclusion within the organization, and encourage open communication and collaboration among team members from different cultural backgrounds. Additionally, companies can establish mentorship programs or cultural exchange opportunities to help team members learn from one another and improve their intercultural skills.