How can companies measure the effectiveness of their intercultural competency training in not only improving customer experience management, but also promoting diversity and inclusion within the organization?

Companies can measure the effectiveness of their intercultural competency training by conducting pre- and post-training assessments to track changes in employees' knowledge, attitudes, and behaviors. They can also gather feedback from customers to assess if their experiences have improved as a result of the training. Additionally, companies can monitor key performance indicators related to diversity and inclusion, such as employee retention rates, promotion rates for underrepresented groups, and employee engagement scores to determine the impact of the training on promoting diversity and inclusion within the organization.