How can companies measure the effectiveness of their strategies in motivating and empowering employees to prioritize the customer experience, and what steps can they take to continuously improve upon these efforts?

Companies can measure the effectiveness of their strategies in motivating and empowering employees to prioritize the customer experience by conducting regular surveys or feedback sessions to gather employee insights and perceptions. They can also track key performance indicators related to customer satisfaction and employee engagement to assess the impact of their strategies. To continuously improve upon these efforts, companies can provide ongoing training and development opportunities for employees, recognize and reward outstanding customer service behavior, and create a culture that values and promotes customer-centric thinking at all levels of the organization.