How can companies measure the success of their efforts in creating a customer-centric culture, and what strategies can they implement to continuously improve and evolve in meeting customer needs and expectations?

Companies can measure the success of their customer-centric culture by analyzing key performance indicators such as customer satisfaction scores, Net Promoter Score, and customer retention rates. To continuously improve and evolve in meeting customer needs and expectations, companies can gather feedback through surveys, focus groups, and social media monitoring. They can also invest in training employees to prioritize customer service, personalize interactions, and implement technology solutions to streamline communication and enhance the overall customer experience. Additionally, staying current with market trends and competitors can help companies adapt their strategies to better meet evolving customer needs.