How can CX ambassadors effectively measure the impact of virtual reality and augmented reality training programs on employee performance and customer satisfaction levels?

CX ambassadors can measure the impact of virtual reality and augmented reality training programs on employee performance and customer satisfaction levels by collecting feedback from employees who have completed the training. They can also track key performance metrics before and after the training to see if there are improvements. Additionally, they can conduct surveys with customers to gauge their satisfaction levels after interacting with employees who have undergone the training. Using data analytics tools, they can analyze trends and patterns to determine the overall impact of the training programs on both employees and customers.

Keywords

CX ambassadors virtual reality augmented reality training programs employee performance customer satisfaction feedback key performance metrics surveys data analytics

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